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BUY TRAINING FOR
REDUCING RISK/LOSS
& HELPING EMPLOYEES
Work-Family Balance
Suicide Prevention
Workplace Violence
Workplace Violence Spanish
Conflict Resolution
Couples Counseling

Improving Assertiveness

Alcohol Use Awareness
Employee Stress Management
Harassment Prevention
Diversity Awareness
Depression Awareness
Better Workplace Communication
Tips Parenting Teens
My Bad Performance Review!
Conquering Codependency
Overcome a Traumatic Event
Anger Management Tips
Facing Bullying at Work
Respect in the Workplace
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Pick-6-Discount Training Topics
Pick-12-Discount Training Topics
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SUBSTANCE ABUSE TRAINING
DOT Supervisor Drug/Alcohol Training
Federal Drug-Free Workplace ARMY
Non-DOT Supervisor Drug/Alcohol Training
Employee Drug/Alcohol Awareness
Thinking about Your Drinking

Spice-K2 Awareness
Ten Excuses: Reasonable Suspicion
Thinking about Your Drinking
Marijuana: Just Don't Do It*
Bath Salts: What You Need to Know*
Synthetic Drugs of Abuse*
Cocaine: What You Need to Know*
Methamphetamine: What You Need to Know*
Supporting a Recovering Addict*
Teens Abusing Drugs:
What Parents Should Know*
(*Coming Soon)

EAP UTILIZATION &
EAP SUPPORT
Orientation to EAP
Orientation to EAP Spanish
Free Tip/Handouts Join List
25 Ways the EAP Can Help
EAP Poster Creation Kit
We Create Your Tip Sheet
Download Free EAP Poster
Best Reasonable Suspicion Checklist
Create Outreach Web Courses

EAP Supervisor Training Comprehensive
EAP Supervisor Training Essentials
EAP Refresher Training/Supervisors







HR & MANAGEMENT CREDIT
COURSES

HR & Executive Training

DOWNLOADS, TRIALS,
SAMPLES, & SIGN-UPS

EAP Poster
Current Free Tip Sheet
Supervisor Skill #1 of 14:
  » Observing Performance
Free Tip Sheet Club
Trial FrontLine Employee
Trial FrontLine Supervisor
Trial WorkLife Excel
Trial Empleado de FrontLine

SUPERVISOR & LEADERSHIP

Oh-So-Easy14 Vital Skills for Supervisors
CFR 49 Part 40 DOT Drug Testing
...the Supervisor Role

Oh-So-Easy Performance Appraisal
...System and Training for Supervisors

Stress Management for Supervisors
Emotional Intelligence for Supervisors
Supervisor EAP Refresher Training
Best Package of Supervisor Tip Sheets
Manager's Role in Respectful Workplace
Approved Courses: HR Leadership

SPANISH LANGUAGE
EAP Orientation
Workplace Wellness Newsletter
Violence in the Workplace

OTHER
Market Your Private Practice
in Mental Health


Send Us a Testimonial

follow...

Click to Sign Up for
WorkExcel.com E-Newsletter


Contact Publisher
Catalog Mailed
Preview Products

Original #1 EAP Blog

WORKPLACE
NEWSLETTERS

FrontLine Supervisor
FrontLine Employee
Empleado de FrontLine
WorkLife Excel®
Royalty-Free Articles Only
Request Newsletter Sample
What Subscribers Say F/Empl
What Subscribers Say F/Supvr

BUY TRAINING FOR
REDUCING RISK/LOSS
& HELPING EMPLOYEES
Work-Family Balance
Suicide Prevention
Workplace Violence
Workplace Violence Spanish
Conflict Resolution
Couples Counseling

Improving Assertiveness

Alcohol Use Awareness
Employee Stress Management
Harassment Prevention
Diversity Awareness
Depression Awareness
Better Workplace Communication
Tips Parenting Teens
My Bad Performance Review!
Conquering Codependency
Overcome a Traumatic Event
Anger Management Tips
Facing Bullying at Work
Respect in the Workplace
=====================
Pick-6-Discount Training Topics
Pick-12-Discount Training Topics
* Coming Soon...

SUBSTANCE ABUSE TRAINING
DOT Supervisor Drug/Alcohol Training
Federal Drug-Free Workplace ARMY
Non-DOT Supervisor Drug/Alcohol Training
Employee Drug/Alcohol Awareness
Thinking about Your Drinking

Spice-K2 Awareness
Ten Excuses: Reasonable Suspicion
Thinking about Your Drinking
Marijuana: Just Don't Do It*
Bath Salts: What You Need to Know*
Synthetic Drugs of Abuse*
Cocaine: What You Need to Know*
Methamphetamine: What You Need to Know*
Supporting a Recovering Addict*
Teens Abusing Drugs:
What Parents Should Know*
(*Coming Soon)

EAP UTILIZATION &
EAP SUPPORT
Orientation to EAP
Orientation to EAP Spanish
Free Tip/Handouts Join List
25 Ways the EAP Can Help
EAP Poster Creation Kit
We Create Your Tip Sheet
Download Free EAP Poster
Best Reasonable Suspicion Checklist
Create Outreach Web Courses

EAP Supervisor Training Comprehensive
EAP Supervisor Training Essentials
EAP Refresher Training/Supervisors







HR & MANAGEMENT CREDIT
COURSES

HR & Executive Training

DOWNLOADS, TRIALS,
SAMPLES, & SIGN-UPS

EAP Poster
Current Free Tip Sheet
Supervisor Skill #1 of 14:
  » Observing Performance
Free Tip Sheet Club
Trial FrontLine Employee
Trial FrontLine Supervisor
Trial WorkLife Excel
Trial Empleado de FrontLine

SUPERVISOR & LEADERSHIP

Oh-So-Easy14 Vital Skills for Supervisors
CFR 49 Part 40 DOT Drug Testing
...the Supervisor Role

Oh-So-Easy Performance Appraisal
...System and Training for Supervisors

Stress Management for Supervisors
Emotional Intelligence for Supervisors
Supervisor EAP Refresher Training
Best Package of Supervisor Tip Sheets
Manager's Role in Respectful Workplace
Approved Courses: HR Leadership

SPANISH LANGUAGE
EAP Orientation
Workplace Wellness Newsletter
Violence in the Workplace

OTHER
Market Your Private Practice
in Mental Health


Send Us a Testimonial
EAP Supervisor
Refresher Training: Part I

EAP Refresher Part II - EAP Refresher Part III
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Overview of Parts 1, 2, 3
Help supervisors use the EAP more effectively and more often in the management of troubled employees. Refresher training dispels myths and misconceptions about the EAP, helps curtail missteps in the referral process, puts the kibosh on unhelpful rumors, clarifies confidentiality rules, improves communication between the EAP and management, and helps more troubled employees consider the EAP, thereby increasing utilization and reducing risk.

What Refresher Training Does (partial list of issues covered)
  • Referring early (advantages) to the EAP
  • Communication issue with the EAP
  • About the release of Information
  • Confidentiality issues
  • Understanding mandatory referrals—what, why, misconceptions
  • Communicating with your employee—what to say, how to say it, and when
  • Manipulation by employees—and staying focused on performance
  • Keeping emotions in check with troubled employees
  • Avoid referring too late and dynamics of performance deterioration
  • Staying in control of supervision process
  • Avoiding EAP misconceptions and common myths
  • Avoiding armchair diagnosis and the manifestations of this syndrome
  • Follow-up after referral, what, how, when, and what if’s
  • Staying firm—sticking to your decisions
  • If or when problems return — how alcoholism relapse doesn’t mean failure
  • The EAP’s relationship with the supervisor: boundaries, consulting, etc.
  •  What EAP’s can’t do, shouldn’t do-- and you don’t want the EAP to do!
Formats
Available in Web Course, DVD, PowerPoint (sound/no sound), and Flash Video for protected web site page, and Auto-play Flash CD

Product Promises
Increases supervisor referrals guaranteed, more motivated supervisor referrals, better communication between EAP and top management, improved program credibility, more competitive EAP provider services, provides a great reason to interact with supervisors.