Overview of Parts 1, 2, 3
Help supervisors use the EAP more effectively
and more often in the management of troubled employees. Refresher training dispels
myths and misconceptions about the EAP, helps curtail missteps in the
referral process, puts
the kibosh on unhelpful rumors, clarifies confidentiality rules,
improves
communication between the EAP and management, and helps more troubled
employees consider the EAP, thereby increasing utilization and reducing
risk.
What Refresher
Training Does (partial list of issues covered)
- Referring
early (advantages) to the EAP
- Communication issue with the EAP
- About the release of Information
- Confidentiality issues
- Understanding mandatory referrals—what, why,
misconceptions
- Communicating with your employee—what to say,
how to say it, and when
- Manipulation by employees—and staying focused
on performance
- Keeping emotions in check with troubled
employees
- Avoid referring too late and dynamics of
performance deterioration
- Staying in control of supervision process
- Avoiding EAP misconceptions and common myths
- Avoiding armchair diagnosis and the
manifestations of this syndrome
- Follow-up after referral, what, how, when, and
what if’s
- Staying firm—sticking to your decisions
- If or when problems return — how alcoholism
relapse doesn’t mean failure
- The EAP’s relationship with the supervisor:
boundaries, consulting, etc.
- What EAP’s can’t do, shouldn’t do-- and you
don’t want the EAP to do!
Formats
Available in Web Course, DVD, PowerPoint
(sound/no sound), and Flash Video for protected web site page, and
Auto-play Flash CD
Product Promises
Increases
supervisor referrals guaranteed, more motivated supervisor referrals,
better communication between EAP and top management, improved program
credibility, more competitive EAP provider services, provides a great
reason to interact with supervisors.
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