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Who's Using EAP Tools?
- Federal Govt Agencies
- ARMY ASAP
- NAVY
- Fortune 500 Companies
- Private Industry
- Cities and Municipalities
- Universities
- Internal EAPs
- External EAPs
- Non-profit Assoc.
- Foreign Countries
- Hospitals
- Railroads
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<<Prior Strategy Next Strategy >>
EAP: Help HR Managers Solve These Problems
(Don't miss the list at the bottom of this
article.)
Reading the minds of thousands of human resource managers to
determine precisely what their biggest concerns are could help EAPs stay on top
of what the customers want.
Historically, big research companies like
the Rand Corporation have produced some information about what concerns
employers, but let's face it, this research usually reports the obvious.
For example, we know that HR managers are concerned about diversity and
generational challenges and that employee stress worries them.
Can we
delve deeper? And where?
I started digging around at Workforce.com. The
site has an e-newsletter that is sent on Tuesdays to approximately 125,000 HR
managers. But Workforce.com also has a very cool bulletin board service with
more than a million page views on it covering nearly a thousand topics related
to HR. The number of visitor clicks on each of these topics has been recorded.
Folks, that's some bodacious data.
I figured the topics that had
the most clicks logically represented the areas of greatest interest to HR
managers.
Some topics have 50 to 100 clicks/views recorded. But some
have as many as 15,000. In other words, unless someone visited twice, 15,000
people had an interest in those specific topics.
I decided to type out a
list of topics that had more than 2,000 views. I then discarded topics that
weren't directly relevant to EAPs, such as HR metrics, pension plan issues, and
COBRA. I left on the list topics that had some relationship to problems EAPs
typically resolve or offer consultative guidance for resolving.
I
believe this list represents the most important current concerns of HR managers
and that by exploring these issues, you can improve your marketability and
desirability as an EAP provider or in-house professional.
You will need
to do some of your own research to zero in on issues that affect your customers,
but this is market intelligence whatever its name. What services, program
enhancements, brown-bag seminars, or literature can you offer to meet these
needs?
Studying this list can give you ideas about what programs or
services you might consider offering to your host companies or business
customers.
The following list represents a survey of about half the
pages on the Web site's bulletin board and includes the topics getting most of
the attention (equal to or more than 2,000 clicks).
Topics getting more
than 2000 visitor/clicks:
- Text Messaging Policies and Issues
- Employees Who Are Always a Little Late
- Managing Mentally Ill Employees
- Divorce and It's Affect on Workers
- Unusual Bathroom Habits Due to
Culture or Religion
- Employees Bringing Children to Work
- Stealing and
Lying Employees
- Childcare Referral Issues
- Tips for Success in HR in
Working with Managers and
- Employees
- Time Management
- Spirituality
in the Workplace
- Casual Dress Problems
- Motivating Employees
- Reasonable Accommodations of Employees
- Romance Problems Between Employees
- Terminating an Employee: Dealing with the Emotional Aftermath
- Emotional Stress to HR manager of terminating employees
- Bringing Your Baby
to Work
- Combating Rumors
- Helping Employees with Work-Family Balance
- Disciplining Employees: Who and When and How Much
- Motivating
Employees Without Monetary Incentives
- Motivating Long-term, Non-managerial
Employees
- Diversity Issues and Morale in the Organization
- Helping
Immigrant Employees Not Feel Isolated and Left Out
- High Gas Prices Causing
Problems for Employees
- Management Burnout
- Negative Employees and How
to Influence Them
- Sick Leave for Smoking Withdrawal
- Use of
Myers-Briggs Assessment Outcomes
- How to Keep Employees in the Field or Off
Site from Feeling Left Out
- How Can HR Boost Employee Productivity
- How to Communicate for Effectively with Employees
- The Entitled
Employee—Attitudes of Those that Think the Organization "Owes" Them
- Coaching/Disciplining Employees on Their Attitude
- Supervisors Waiting
until Evaluation Time to Address Issues
- Teams and Evaluating Individual
Members Who Don't Contribute
- Teaching Supervisors How to Supervise
- Employee Communication: Keeping Them Informed and Involved Body
Odor
- Worsening Employee Morale and Turning It Around
- Deciding if an
Employee Should Be Terminated
- Pornography on Company Laptop Computers
- How to Win Back Employees Who Are Angry at the Company
- Teaching
Supervisors How to Motivate Their Staffs
- Invigorating and Making Staff
Meetings More Exciting
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