What to Say

What to Say

	Which statement by a supervisor is most correct as an example of what to say when making a supervisor referral?
	1. Sally, "You should call the EAP to deal with your personal problems causing to be late for work."
	2. Sally, "I am making a mandatory referral for you to go to the EAP because of your attendance problems. Here's the number."
	3. "Sally, I am making a supervisor referral to the EAP because of your attendance problems. Here is the phone number."

Answer: 3. "Sally, I am making a supervisor referral to the EAP because of your attendance problems. Here is the phone number."

(This statement avoids making the referral mandatory, keeps the focus on job performance, and keeps responsibility for correcting performance squarely with the employee.)