It's stressful to come down hard on people because you never know how they will respond. Most of us don't want to spark a yelling match or get locked in a stare-down duel. We want to be liked. Even the most justified or necessary confrontation can still rankle.
It's True! The EAP can help you assess the situation and rehearse what you will say to the employee. You can also gain a better understanding of the employee and get insight into how to tailor your communication so that your message sinks in. An EA professional can even serve as a witness during the meeting.
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Tip Before your meeting, amass your documented history of the employee's poor performance in chronological order. Then summarize the situation from its beginnings to the most recent incident.
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